Medication Check

Medication Check

The first steps of an order are typically handled by call centre staff. Although they will have knowledge of the products being ordered, they do not initially have access to the prescriptions provided by the medical practitioner.

The Medication Check is therefore the first place where the order can be cross-checked by a Pharmacy Technician to ensure that the correct medication and dosages have been ordered. If there are any clarifications required, the technician will contact the patient and or their medical practitioner to clarify the issues and correct either the order or the prescription.

The technician will also verify that sufficient prescriptions are on file, and may potentially do drug substitutions (generic vs brand, switch source country) if necessary. In the case of any order changes, these are done in consultation with the patient.